Texas Certified Nursing Assistant (CNA)

When a resident discusses their religious beliefs, the best response from a nursing assistant who does not share those beliefs is to:

1. Change the topic to something neutral

2. Argue the merits of their beliefs

3. Listen quietly to the resident

4. Express disinterest in religion

The correct answer is: Listen quietly to the resident

Listening quietly to the resident is the most appropriate response in this situation. This approach demonstrates respect and validation for the resident's feelings and beliefs, which can be very important for their emotional and psychological well-being. By actively listening, a nursing assistant allows the resident to express themselves without fear of judgment or debate over their beliefs, creating a trusting relationship. Effective communication and empathy are crucial parts of a CNA's role, especially when dealing with sensitive topics like religion. Supporting residents in sharing their personal beliefs can also enhance their sense of dignity and individual identity. It ensures that the assistant is fostering a supportive environment, which is vital in any care setting.