Texas Certified Nursing Assistant (CNA)

What is the role of an ombudsman in a nursing facility?

1. To provide medical care

2. To be a legal advocate for residents

3. To manage the facility's operations

4. To assist with financial issues

The correct answer is: To be a legal advocate for residents

The role of an ombudsman in a nursing facility primarily revolves around being a legal advocate for residents. This position is designed to ensure that residents' rights are protected and that their concerns and complaints are addressed appropriately. Ombudsmen serve as a resource for residents, helping to facilitate communication between residents and facility staff, and they advocate for improvements in care or conditions when necessary. Their focus is on ensuring dignity, respect, and quality of life for each resident, making them a vital part of the nursing facility's ecosystem. In contrast, while medical care is crucial in nursing facilities and managed by healthcare providers, it is not the responsibility of the ombudsman. Additionally, managing the facility's operations typically falls under the purview of administrative staff or management, rather than an advocate for residents. Similarly, assistance with financial issues is also not a function of the ombudsman, as their primary focus is on advocating for residents' rights and well-being.