Texas Certified Nursing Assistant (CNA)

What is an effective way for NAs to avoid barriers to communication?

1. Asking closed-ended questions

2. Using medical jargon frequently

3. Asking open-ended questions

4. Speaking only in written form

The correct answer is: Asking open-ended questions

Asking open-ended questions is an effective way for Nursing Assistants (NAs) to avoid barriers to communication as it encourages more elaborate responses and fosters a more interactive dialogue. Open-ended questions invite patients or residents to share their thoughts, feelings, and experiences in their own words, which helps NAs gather comprehensive information and understand the individual's needs better. This approach also helps build rapport and trust, improving the overall effectiveness of the communication. In contrast, closed-ended questions, which often lead to yes or no answers, may limit the depth of the conversation and hinder understanding. Using medical jargon frequently can create confusion and alienate patients who may not understand technical terms. Speaking only in written form eliminates nonverbal cues and can make it more challenging to establish a connection, as many people find face-to-face interaction more engaging and reassuring.