Texas Certified Nursing Assistant (CNA)

What is a proper way for a nursing assistant (NA) to respond if a resident does not hear her or does not understand her?

1. The NA should ignore the resident and move on.

2. The NA should shout so the resident can hear.

3. The NA should speak slowly and clearly.

4. The NA should ask another caregiver for help.

The correct answer is: The NA should speak slowly and clearly.

When a resident does not hear or understand the nursing assistant, speaking slowly and clearly is an effective response. This approach helps ensure that the resident can better process the information being communicated. Slowing down the pace allows the individual to focus and may accommodate any hearing difficulties or cognitive processing challenges the resident may face. Clear speech, free of jargon or complicated phrases, further enhances understanding. Moreover, using non-verbal communication, such as appropriate facial expressions or gestures, can reinforce verbal communication, making it easier for the resident to grasp the message being conveyed. This method fosters a more supportive interaction and encourages the resident to engage, ask questions, or seek clarification as needed. Overall, it demonstrates respect and patience, which are essential qualities in caregiving.