Texas Certified Nursing Assistant (CNA)

What action should a nursing assistant take if a resident expresses fear or anxiety?

1. Dismiss their feelings

2. Reassure and listen to them

3. Change the subject quickly

4. Encourage them to be quiet

The correct answer is: Reassure and listen to them

When a resident expresses fear or anxiety, it is essential for the nursing assistant to provide reassurance and listen to their concerns. This approach helps create a supportive environment that fosters trust and communication. By actively listening, the nursing assistant can validate the resident's feelings, which can lead to a sense of relief and comfort. Open communication allows the assistant to gather more information about the source of the resident's anxiety, enabling them to provide appropriate support or intervention. Reassurance can include explaining the situation, offering comfort, and encouraging the resident to share their thoughts. This compassionate response not only addresses the resident's immediate emotional needs but can also help in building a stronger caregiver-resident relationship, which is crucial for effective nursing care.