Texas Certified Nursing Assistant (CNA)

How can a nursing assistant provide emotional support to a dying resident?

1. By giving unsolicited advice

2. By avoiding eye contact

3. By listening more

4. By encouraging distractions

The correct answer is: By listening more

Providing emotional support to a dying resident is crucial in a healthcare setting, and listening more is an effective way to show that you care. When a nursing assistant actively listens, they create a safe space for the resident to express their feelings, thoughts, and fears. This approach acknowledges the resident's emotions, making them feel valued and understood. Active listening involves not just hearing what the resident says, but also paying attention to their body language and emotions, which can help in building trust and rapport. In contrast, the other options do not foster emotional support. Unsolicited advice can come off as dismissive, potentially invalidating the resident's feelings rather than supporting them. Avoiding eye contact can create a barrier, making the resident feel isolated or unimportant at a time when connection is vital. Encouraging distractions may also divert attention from the feelings that need to be addressed, rather than providing the support needed for emotional expression and acceptance. Thus, actively listening enriches the emotional support provided during such a crucial time.