Texas Certified Nursing Assistant (CNA) Practice Exam

Listening actively and responding empathetically is an essential communication strategy for nursing assistants when interacting with residents. This approach fosters trust and rapport between the caregiver and the resident, allowing for better understanding of the resident's needs, preferences, and feelings. Active listening involves paying full attention to what the resident is saying, showing genuine interest, and being responsive to their verbal and non-verbal cues. When nursing assistants respond empathetically, they validate the residents’ feelings and experiences, which can improve the overall emotional and mental well-being of the residents.

This method also encourages residents to express themselves more openly, facilitating clearer communication about health concerns and personal preferences. Effective communication through active listening and empathy ultimately enhances the quality of care and supports a more positive living environment for residents.